Question 1

What services do you provide?

Accepted Answer

We offer Advanced Foot Care (Toenail Trimming and Filing, Thickened Toenail Reduction, Callus Reduction, Corn Removal, Skin Moisturizing, Foot Massage) as well as specialized treatments and services for a wide range of nail, skin, and mobility-related concerns. Please see our Services page for a comprehensive list and description.
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Toenail trimming and filing
Thickened or overgrown toenail reduction
Diabetic foot care management
Callus, corn, and fissure reduction
Ingrown toenail management and treatment
Fungal nail reduction, treatment, and management
ToeFX treatment
Onyfix nail correction
Bracenfix nail bracing
Nail restoration
Footwear padding and offloading support
Gait assessment
Foot-related medical referrals as indicated
Education and prevention of foot problems

Question 2

How is Medical Foot Care different from getting a pedicure in the salon?

Accepted Answer

Advanced foot care is provided by a licensed healthcare professional, such as a Registered Nurse (RN), Licensed Practical Nurse (LPN), or Registered Psychiatric Nurse (RPN). It uses medical-grade instruments and strict infection-control practices, including full sterilization of tools, to ensure safe, high-quality care.
Salon pedicures are cosmetic and not designed to treat or monitor medical foot concerns. They are typically provided by Cosmetologists or Estheticians, who are trained in cosmetic nail care, not medical assessment or treatment. They are not licensed healthcare professionals and do not provide medical foot care or manage health-related foot conditions.

Question 3

Where do you offer foot care services?

Accepted Answer

We provide mobile foot care services in private homes, senior living communities, assisted living facilities, and care settings.

Question 4

What areas do you service?

Accepted Answer

I service Edmonton and surrounding areas

Question 5

Do you offer discounts or community programs?

Accepted Answer

Community programs or discounts may be available in certain circumstances. We also offer multi-client discounts for facilities, group homes, or shared spaces where five or more clients are seen on the same day. Please contact us directly to discuss current offerings or eligibility.

Question 6

What ages do you treat?

Accepted Answer

We provide foot care services to clients of all ages.

Question 7

How long are the appointments?

Accepted Answer

All reusable instruments are sterilized using hospital-grade, AHS-approved autoclave services. Single-use items are disposed of after each visit. Care follows provincial guidelines of Alberta Health Services' Infection Control Standards.

Question 8

What should I expect during a foot care appointment?

Accepted Answer

Your appointment includes a comprehensive foot assessment, treatment, and education tailored to your individual needs. Please see our Services page for details on what is included in each service.

Question 9

Will you soak my feet prior to treatment?

Accepted Answer

We don't soak feet as it introduces infection risk and skin integrity concerns, particularly for high-risk clients.

Question 10

Will the treatment be painful?

Accepted Answer

Treatments are generally well tolerated. We work gently and carefully to ensure comfort at all times, and offer topical numbing for procedures and treatments that may be less comfortable or for those who are very sensitive to pain.

Question 11

Will my feet look perfect after one treatment?

Accepted Answer

Foot concerns like thickened nails and calluses develop over time and usually can’t be fully corrected in a single visit. While we aim for meaningful improvement at each appointment, some conditions require multiple treatments or ongoing care. For best results, foot health is approached as a process rather than a one-time service.

Question 12

How is the cost of service determined?

Accepted Answer

Our Standard Services—including Initial Visits, Follow-Up Visits, Toenail Trim Only, and Compression Garment Fitting—each have a set price and a set appointment time, so you know what to expect when booking.

We also offer Specialized Services and Treatments, which can be added to a Standard Service for an additional fee (such as Onyfix).

Some specialized treatments are also available as Standalone Services (such as ToeFX) when a client only needs a specific treatment without the additional components of a Standard Service.

Question 13

How do you clean and sterilize your tools?

Accepted Answer

All instruments are individually sterilized and sealed for each patient. We use surgical-grade instruments that are cleaned, disinfected, and sterilized between each client according to Alberta Health Services guidelines. In addition, all care is delivered in accordance with strict medical infection prevention and control standards.

Question 14

Will I receive aftercare instructions?

Accepted Answer

Yes. Individualized foot health education and aftercare guidance are provided as part of your visit.

Question 15

Do you sell foot care products?

Accepted Answer

Yes, we offer compression stockings and a small, carefully selected range of foot care products from professional lines we trust and use in clinical practice, such as PodoExpert.

Question 16

What happens if I choose not to follow a treatment recommendation?

Accepted Answer

Clients always have full agency to follow treatment recommendations in part, in full, or not at all. We believe in dignity and collaborative care; if you ever have concerns about aspects of your treatment plan for any reason, please let us know during the assessment so we can modify it to tailor it to your needs.

Question 17

Is Advanced Foot Care suitable for diabetic patients?

Accepted Answer

Yes. Advanced Foot Care is especially suitable for people with diabetes.

Question 18

Do you apply nail polish?

Accepted Answer

Yes, nail polish can be applied for a small additional fee. Certain conditions, such as fungal nail infections, may contraindicate nail polish application.

Question 19

What does a follow-up visit include?

Accepted Answer

Follow-up visits focus on ongoing assessment, maintenance care, and monitoring of any previously identified concerns.

Question 20

Can you refer me to other healthcare providers?

Accepted Answer

Yes., we provide referrals to appropriate healthcare providers, including podiatrists, when a condition requires assessment or treatment beyond our scope of practice.

Question 21

How often will I need treatments?

Accepted Answer

In general, we recommend that most clients book care every 4–8 weeks. Clients with diabetes, complex health conditions, or more advanced foot concerns may benefit from more frequent visits. We’ll review this with you during your appointment and make personalized recommendations based on your needs.

Question 22

What forms of payment do you accept?

Accepted Answer

We accept cash, e-transfer and major credit cards. Cash is preferred.

Question 23

When is payment due?

Accepted Answer

Payment is due at the time of service.

Question 24

Do you direct bill?

Accepted Answer

We do not offer direct billing. Clients are responsible for payment at the time of service and may submit their receipt to their insurance provider for reimbursement. Medical receipts are provided at the end of each appointment.

Question 25

Do you offer payment plans?

Accepted Answer

We do not offer payment plans or deferred payment options.

Question 26

Is Advanced Foot Care covered by Alberta Health or insurance?

Accepted Answer

Alberta Health does not cover Advanced Foot Care. Coverage varies by insurance provider and service, and may be subject to dollar limits. Please visit our Insurance page for more information.

Question 27

How much of my appointment does my insurance cover?

Accepted Answer

Coverage varies by plan. Clients are responsible for confirming coverage directly with their insurer prior to treatment. Clients should be prepared to pay the full amount of each appointment in the event insurance does not cover part or all of their bill.

Question 28

Do you provide receipts?

Accepted Answer

Yes. Detailed receipts are provided after each appointment.

Question 29

Can I still be seen if I'm feeling unwell?

Accepted Answer

If you're experiencing signs of Cold, Flu or Covid we will cancel your appointment, and waive the cancellation fee, including if it's the same day as your appointment.

Question 30

What is your cancellation policy?

Accepted Answer

Cancellations require at least 24 hours’ notice. Late cancellations or missed appointments are charged the full cost of the scheduled service.

MEDSOLE FOOT CARE

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